Prior to Outlook version 15.21.1, by default the 'All Mail' folder was When used with a Gmail account, it creates folders for each label found in the Gmail account. Outlook 2016 for Mac is a traditional mail client that uses folders. While you can see messages in what looks like an inbox folder or some other sub-folder, the message actually resides in the 'All Mail' folder and the label provides a means of seeing the message in the place you designate. These folders operate much like the 'Smart folder' concept in Outlook, i.e. Labels can be assigned by the user to sort mail into what looks like folders. In Gmail, all of a user's email is stored in a single folder named "All Mail". It is a problem with how Outlook works with Gmail accounts. There is nothing wrong with the user's index.
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